Royal Berkshire Hospital

Royal Berkshire Hospital 2022-06-28 Person 5 5 0

I had brilliant care on the AMU and Emergency Surgical Unit - Hunter Ward. I was really impressed with the level of care I received - especially on Hunter Ward. The nurse [name removed] on Hunter Ward (there are two but the one with short hair cut into a bob) is an excellent nurse and I am so thankful for her. She was there for me when I thought I might be having a miscarriage and reassured me that it looked like it was just a little pink from the catheter. She went out of her way to make me comfortable by making me a cuddle cushion for when I needed to cough so my tummy didn’t pull and she cared for me so well after my operation. She made me feel welcome and at ease. She is a wonderful nurse who made me feel calm and safe when I was at my most vulnerable. If I needed anything, she got it straight away without delay. It was clear that she truly cares about her patients and she does an excellent job.

Making sure that people who have dietary requirements are provided well for at dinner and lunches. On AMU ward, we weren’t given menus to choose from. The food just arrived and we had to say what we would like. A deaf lady on my bay had lots of allergies but she wasn’t given an alternative menu to choose from in advance. She often didn’t get to eat much food for dinner or lunch. One evening, the only option she was able to choose because of her allergies was the pudding crackers and cheese which was a very small meal - two crackers and some cheese. I think this would be something that could be improved on even though it’s not directly related to me.

Royal Berkshire Hospital 2022-06-21 Person 5 5 0

[name removed] was very helpful in offering up suggestions to assist in moving to a new diet given I am a very fussy eater

Not remove all my favourite foods from my diet☹️

Royal Berkshire Hospital 2022-03-25 Person 4 5 0

Townsland hospital was clean with lost of helpful staff

The booking system for ENT provided me with incorrect and conflicting information

Royal Berkshire Hospital 2022-01-11 Person 5 5 0

Happy with all answers

Nothing I can think of

Royal Berkshire Hospital 2022-01-08 Person 5 5 0

Was very nervous And was treated with understanding and respect

Nothing

Royal Berkshire Hospital 2022-01-07 Person 5 5 0

A really helpful service and friendly staff

Nothing

Royal Berkshire Hospital 2021-12-18 Person 5 5 0

Excellent level of service for my particular condition. Managed to be given an appt straightaway due to a cancellation and was shown very good care and attention.

Nothing that I can think of.

Royal Berkshire Hospital 2021-12-17 Person 5 5 0

Lovely lady, very professional and understanding, took my condition a lot more seriously than I do. Explained a range of options that were available to me.

In this instance no

Royal Berkshire Hospital 2021-12-17 Person 5 5 0

Very reassuring Doctor and nurses Felt listened to by the team

Pharmacy wait times Waited nearly an hour for medication

Royal Berkshire Hospital 2021-12-17 Person 5 5 0

Very good

Nothing